Get help
Start with the documentation for setup, sandbox operations and troubleshooting. For account or billing questions, email support@boxrouter.ai. Send privacy requests to privacy@boxrouter.ai and vulnerability reports to security@boxrouter.ai.
We answer as quickly as we can, but we do not currently offer a guaranteed response time.
For product feedback, use the feedback form.
What to include
For a service issue, include the request ID, the approximate time and timezone, the affected operation or resource, and what you expected and saw instead. For a billing issue, include the purchase or invoice number and the amount in question. Write from the email address on your account when you can.
Never send passwords, API keys, provider tokens, card numbers or sensitive workload files, and remove private content from screenshots and logs. We may ask for more information to confirm you are allowed to act for the workspace.
Billing and privacy requests
The Refund Policy explains refunds and billing corrections. To stop charges, turn off automatic top-ups and stop running resources; disconnecting a provider key alone does not stop or delete resources.
For access, correction, export or deletion of personal information, tell us the account, workspace and what you want. Deleting an account can require running resources to be stopped and payments to be settled first.